Refund Policy

At ZekaTesti, we strive to ensure our customers are satisfied with our services. However, if you are not completely happy with your purchase, we offer a straightforward refund policy as outlined below.

1. Refund Eligibility

You are eligible to request a refund under the following conditions:

• If you did not receive your IQ test results within the specified timeframe.
• If you are not satisfied with the results or service, we still offer a refund upon request.
• Refund requests must be made within 3 business days of purchase. In certain special cases, we may extend this period at our discretion.

2. How to Request a Refund

To request a refund, please contact us through one of the following methods:

• Email: refund@testizeka.com or support@testizeka.com
• Contact Form: Refer to home page for contact form

Please include the following information when requesting a refund:

• The email address used during purchase.
• The date of test completion.
• A brief description of the issue or reason for the refund request.
• Your order number to expedite the process.

3. Refund Process

Refunds will be issued via the same payment method used for the original purchase. Please allow 3-4 business days for processing after your refund request has been approved. For different payment methods:

• Credit/Debit card payments will be refunded within 3-4 business days.
• Other payment methods may take up to 7 business days.

4. Timeframe for Refund Requests

Refund requests must be submitted within 3 business days of purchase. We may grant extensions to this period for special cases at our discretion.

5. Non-Refundable Fees

Non-refundable processing fees, if applicable, will not be returned unless the refund request is due to an error on our part.

This Refund Policy is part of the ZekaTesti Terms and Conditions.